Refunds & Returns Policy
At Condom Sense, your satisfaction and comfort are our top priorities. We stand behind the quality of every product we sell, from premium condoms and lubricants to intimate accessories and sexual wellness essentials.
1) Returns & Exchanges
If you’re not completely satisfied with your purchase, please contact our customer service team within 30 days of receipt to request a return or exchange.
To qualify:
- Items must be unused, unopened, and in their original packaging.
- Due to health and safety regulations, we cannot accept returns on opened, used, or intimate care products.
- Proof of purchase (order number or receipt) is required.
Once your return is approved, we’ll provide a return shipping label or instructions for sending your item back.
2) Refunds
Refunds are issued once your return has been received and inspected.
Approved refunds will be credited to your original payment method within 7-10 business days.
3) In-Store Purchases
For items purchased at one of our Condom Sense locations, please visit the store directly with your receipt to process a return or exchange.
4) Questions or Assistance
Our support team is here to help:
condomsenseplano@yahoo.com
972-248-2500
We reserve the right to modify or update this policy at any time without prior notice.
